![]() ![]() This allows us to prioritize our new feature list for inclusion into future releases. By tracking defects and change requests Intergraph CAS can determine customer trends for new feature additions, and also track potential problem areas of program development.Once the change is implemented or the defect fixed by the development team the customer will be notified as to when the appropriate service pack or hot fix will be available for download. A customer generated SR (Service Request) that is changed to a CR (Change Request, for a new feature) or TR (Trouble Report, for defects or “bugs”) will generate an automated response to the customer as to the status of the request. ![]() Using Smart Support to log technical support requests will ensure automated delivery and escalation of support e-mail messages and attachments, ensuring a timely response to support queries.This will help ensure that no items are lost when someone is out of the office, that you receive a timely response, and that we can track how we are doing in terms of solving your problems. All questions and issues will be entered into the Smart Support system.There are several customer benefits for using the Smart Support website including: Intergraph Smart Support is a web portal through which customers may submit technical support requests and find Intergraph CAS technical information.
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